Frequently Asked Question

How to open a ticket?

Last Updated about a month ago

To open a ticket, you must follow these steps:

To access the system for creating a ticket, you need to go to the following link:


When entering the 'Open a New Ticket' option, you will see the following screen:


To access the SACU system, we have two options:

  1. Authenticate with the institutional UNIA account.
  2. Use my personal email account.

To use the first method, authentication with the UNIA account, you must use your UNIA credentials (using the MICROSOFT password).

In case the user doesn't have a UNIA account or encounters issues using it, they can use their personal email since SACU provides the option to register. To do this, click on the 'Create an account' option.


Once authenticated (either with the UNIA account or personal email), you can now create your ticket. The first screen you will see is the following.


In the 'Help Topics,' you should choose the 'Choose a help group' within which the ticket will be directed to the University's area. Once the Area is selected, you must choose the appropriate topic from the dropdown menu 'Select a help topic' that aligns with the issue you want to report. After completing these two steps, a new form will unfold below for detailing the ticket. This form will vary depending on the type of reported issue.

For instance, the issue 'Wireless WIFI Network Connection,' within the help group 'ICT and Technological Change Area,' would display the following form:


In this case, you would proceed to fill in the required fields, taking into account those marked as mandatory (*). Note: It is essential to provide as much detail as possible for the SACU management team to address your ticket satisfactorily and with the shortest response time. To do this, enter all the information related to your request in the 'Details' option. Finally, click on 'Create Ticket,' and you will receive an email confirming that your ticket has been successfully registered.


If you wish to add information to the created ticket, you just need to access the link 'access here'.

Service to the University Community User Manual (SACU)


Please Wait!

Please wait... it will take a second!