Frequently Asked Question

If you have forgotten your password or want to set the initial password, you should use the password recovery option 'I forgot my password' on the login screen.

Alternatively, you can use the following link to start generating a new password: https://passwordreset.microsoftonline.com/

Once you've entered your email and completed the CAPTCHA characters, click 'Next.'

In the next step, you will be prompted to choose the verification method:

The personal email address you provided during the enrollment process can be used in the credential recovery process to verify your identity.

Depending on the selected method, you will receive an email, an SMS, or a call, providing you with a verification code that you need to enter on the following screen:

It will ask for a second contact method for additional security. Once this step is completed, you can change the password:

If you want to learn more about this password recovery process, you can find all the necessary information at the following link: https://support.microsoft.com/es-es/account-billing/restablecer-una-contrase%C3%B1a-olvidada-de-una-cuenta-de-microsoft-eff4f067-5042-c1a3-fe72-b04d60556c37

If you have not received the welcome email or if you encounter difficulties, do not hesitate to contact us