Frequently Asked Question

The Ticket System (SACU) is an automated user support system that is easy to use. It integrates all tickets in an organized manner, making it possible to manage and easily archive all support requests. The implementation of the ticket system aims to maintain detailed control over all requirements and incidents.

Among the most important features, we can mention the following:

• Web Support and Ticket Tracking: Whenever a request is made, the system generates a code (Ticket ID) through the web form. This code is used to track the incoming request, both for the user and the team of designated agents. 
• Auto-response: Sends a ticket creation message to the user and the responsible area for handling the request. 
• Internal Notes: Allows updating requests with relevant information to resolve the ticket. Alerts and Notifications: Allows users to stay informed with email alerts. 
• Ticket History: Documents each request and incident, creating indicators to measure user attention.